can i ring up HSBC and stop a transaction off my credit card?
i brought some shoes online and now i’m having doubts about the company – the company has my card details but said they wouldn’t debit my account till the shoes became available again within a few days. Anyway, can i stop the payment altogether by ringing up HSBC?
thanks for replying everyone – the websites called www.uggsdirect.co.uk – and they deal through Baker Macintosh Ltd – i did get a security screen thing up, so i’m assuming they’re legit for now. Thanks again – x
further to potters advice take a copy of your order with you to see your bank manager. you could ring them up, but the chances are you will not have any luck online. you are more likely to get someone to take you seriously if you are in branch.
ringing hsbc is not likely to get you anywhere. you need to put things in writing for your own protection. otherwise if this company is untryustworthy you will be liable for any losses in addition to the cost of the shoes.
that said if this company are like dabs.com they will take your order online, verify your card details but not take payment until they ship your order.
if you were prompted with the mastercard or other verification scheme window during payment processing then you need not worry. assuming you have registered a password for your payment cards with a personal welcome message. only if the welcome message is seen do you enter your password.
such as on both the www.dabs.com website and on www.dominos.co.uk amongst others. this is one way to ensure your card details are secure when shopping online.




